Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Michael Palider
My wife and I recently purchased a car from this dealer. I was initially quite hesitant as the car we were trading in was particularly well maintained and exceptionally loaded with extras. I was not pushed into the purchase at all and I was even advised to keep my car for another year as this would have objectively made sense. The outcome was that I could not resist the spec on the new car (as it was configurated exactly as I would wish) and ended up purchasing it and part exchanging our previous car (which later on sold within 24 hrs). The point I am making is that these guys do not put any pressure on you, which is not a common attitude. Also the new car was exceptionally well prepared for sale and the whole experience was very pleasant. Many thanks to Ben who mainly dealt with us but also to Mike and Joe.
Abigail Jackson
Recently purchased a car excellent service and what was brilliant is that we wernt jumped on as soon as we started looking. Most sales people are very pushy. We found the perfect car and we love it. Would definatley recommend you. Joe and ben huge thank you guys for all your help you\'ve been fab from start to end. Top guys
Ted Smith
1st time buyers at Turners,very impressed with selection of clean low mileage cars. top class, very professional dealings with all staff, fantastic customer service.Very pleased with our car.Will certainly recommend to friends.Thanks again to all staff.We will return.
Vicki Vassallo
Today we collected our fantastic second hand Mazda CX-5!!! We could not be happier with the car itself and the service Turners provided. They are friendly, open, honest, and not a hint of pressure! Phil Gawman (one of the directors) kindly helped us throughout the process, including searching for our specific car on his days off and arranging for it to be brought down all the way from Edinburgh at no cost to us. Can'tt recommend the team highly enough. We'll be in touch again in the future whenever we need a new car, and even when we move back to Hampshire we would only rely on them!
Karen White
Fantastic service as always been using Turners for years now they are helpful friendly and very kind thanks Phil for getting Steve car he over the moon with it I will definitely be coming back to get my next car
Claire Orchard
Brilliant service from Joe and Ben at Turners when buying my new Renault Captur. I absolutely love my new car. Nothing was too much trouble and they took the time to talk me through everything. One very happy lady x
Emma Freeman
Fantastic customer service from start to finish. We Couldn't have asked for more. Thanks so much for your help. We absolutely love our car!
Mark Walker
I have just made my third successful purchase from Turners. Over the years I have dealt with Phil who gives excellent customer service and who in my opinion is prepared to go that extra mile to secure a great deal. I have always found the staff to be incredibly friendly, helpful and very approachable. There is never any pressure to buy just a commitment to find you the right car and the best price. I have recommended Turners to many of my friends over the years who in turn have also successfully made purchases. I will definitely be returning to Turners again in the future and would urge anyone to check out their forecourt first before looking anywhere else.
Ian Cowburn
Very good sevice from Ben then Ian picked up the new car yesterday only 2 days after first seeing it dont believe their will be any issues with it but in the unlikelihood of any snags feel sure they will be sorted within the warranty period
Jourdan Gilbery
Excellent customer service start to finish. Helpful and informative without the pushiness you often get from a car dealer. Would definitely recommend!!
Kevin J Smith
Bought our second car from Turners today, great personal service, everything explained step by step. Relaxed atmosphere, broad selection of cars. "We were only going shopping to Tesco came home with a new car" thanks Ian for your help.
Amazing service, helpful, informative, and high quality cars. Customer Service is 2nd to none, and have come away with a new car that i love, am comfortable driving, and meets our needs.
Highly recomend Turners of Roborough......thankyou
Ian Pope
Amazing customer service from Phil & Ian at Turners of Roborough. Phil was helpful & informative, whilst respecting the fact that a customer likes to browse without being pestered (something that most other places do)! We were talked through every step of the purchase and given a good part-exchange price for our previous vehicle. Phil even came in today to sign everything over and ensure we were happy - it was his day off! This was our second car from Turners and will be back again when we want another.
Carl Rigg
A friend recomended Turners to us. We were not disappointed. The service is first class. The staff are excellent. We are delighted with our car. Turners are, by a mile, the best car sales dealership we have ever encountered.
John Mulrennan
We can only speak highly of Turners.Johnathan and Phil were a pleasure to deal with and could not do enough for us.The professional way they run their business will get our return business in the future.Thanks for all your help. John and Pam
Vicky Bailey
What can I say! Me & my other half only popped in to have a look & get figures on a Q3 & I ended up purchasing one. Lol Great customer service from Ben & Phil they looked after me well & I couldn't thank them enough, even had the car ready within 4 days for me to collect. Definitely recommend!
Mr Trueman
Dear Jonathan,

Over the years I have purchased 5 cars from Turners and every time listened to your staff sell the virtues of the Turners no quibble warranty, as you appreciate car buyers are always cynical about guarantees and offers in the motor trade. I have always purchased cars from Turners in the belief you would come good if I had a problem. As you know this time the car has had problems that neither of us could have been aware of and problems that were exacerbated by a misunderstanding at the repair garage. I would hate to think what the cost to your company has been.

From the start you have behaved honestly and reacted in a friendly 'let's just get it sorted' manner and there has been no quibbling what so ever.

In essence Turners do treat their customers fairly.

Thank you,

Nik Kotecha
This was my first experience with Turners.
I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have a potential "Keeper" for me.
I was very apprehensive at first, not knowing anyone at the dealer, or the area. I live about 245 minutes away.
I phoned the dealership to confirm that the vehicle I was interested in was still there, and I spoke with Ian Buse, who informed me that it in fact was still available.
]He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accommodating service.
it sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, I'm a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations.
Ian went above and beyond when I had questions about
Unbelievable! Gave me complete peace of mind, which we all know, is close to priceless.
Barbara Jarvis
Just bought a lovely Mercedes estate and traded in our ford c max. Was absolutely so impressed with the service experience we received. Ben was an absolute gent. What a star. Would definitely recommend turners and will definitely be back. Thank you xx
Matthew Phillips
It's been a couple of months now since the purchase of our new Ford S-Max (now know as, The Family Battle Bus) from turners and it's great to be able to say that we have a brilliant and well loved family car especially after the brilliant service we received. Me and my wife would like to thank the all the staff that dealt with and helped us in particular Ben.
Kate Reynolds
Big thank you to Ben and team for helping us pick and buy our new family car. The customer service you provide is one in a million, we will most definitely be using you again. P.s Ben makes the best coffees! :-) xxxx
Will Razey
Fantastic ongoing customer service from Turners, Johnathan took particular care in looking after us when we had unforeseeable car trouble, even though we are in the middle of Germany! Thanks again.
Ian Le Brun
We've bought 12 cars from Turners over the years and will continue to keep going back, the staff are friendly and the cars are spotless! The after-sales service (should you ever need it) is also excellent. Couldn't rate them highly enough!!
Emma Dooney
Cannot put into words how brilliant and helpful the staff are at Turners. Five months after the purchase of my beloved car and they are still as friendly and helpful as the day i stepped on the forecourt. Fantastic service and cannot praise them enough.
Donna Knowles
Fantastic place to buy a car, friendly helpful salesmen, couldn't do enough for us. That good all 3 of us bought our cars from you. Can't wait to pick mine up. My son is over the moon with his. thank you
Nathan Henry
Today I Purchased my first car from Turners. A lovely BMW 3 series tourer. Found everyone at Turners very Friendly and very helpful indeed. Mike introduced me to the car and even though it took a couple of weeks we got a deal done in the end. Thanks must also go to Ian who managed to help us out with a very reasonable finance agreement. I'm sure I will be back in the future. Very many thanks.