Over the years I have purchased 5 cars from Turners and every time listened to your staff sell the virtues of the Turners no quibble warranty, as you appreciate car buyers are always cynical about guarantees and offers in the motor trade. I have always purchased cars from Turners in the belief you would come good if I had a problem. As you know this time the car has had problems that neither of us could have been aware of and problems that were exacerbated by a misunderstanding at the repair garage. I would hate to think what the cost to your company has been.
From the start you have behaved honestly and reacted in a friendly ‘let’s just get it sorted’ manner and there has been no quibbling what so ever.
In essence Turners do treat their customers fairly.